FAQ
Frequently Asked Questions
Helpful information about entryway storage, assembly, orders, shipping, returns, refunds, and customer support.
Who operates Ravqeli?
Ravqeli is operated by Beijing Xinlutong Trading Co., Ltd.
What does Ravqeli sell?
We offer entryway storage, shoe racks, benches, coat racks, doorway accessories, key storage, trays, and mail organizers.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
Can I ask about dimensions before ordering?
Yes. Contact customer support with the exact product name and the dimensions or storage details you would like clarified.
Do wall-mounted products require installation?
Many wall-mounted products require appropriate installation. Review the product information and use hardware suitable for your wall type.
Can I change or cancel an order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after dispatch when available. Contact us with your order number if you need help.
What if my item arrives damaged or incomplete?
Contact us promptly with your order number and clear photographs so the issue can be reviewed.
How do I request a return?
Contact customer support before sending any item back. Approved requests will receive return instructions and the appropriate destination.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.